donderdag 10 maart 2016

Lencioni's Conflict Continuum

The drawing below shows Patrick Lencioni's Conflict Continuum:

In the example above (hand-drawn replica from the book), Lencioni illustrates the need for productive conflict in organizations and the fact that conflict is not always constructive.

Artificial harmony

Conflict continuum

Personal attacks

On the one hand (left), many companies exhibit “artificial harmony”.

(conflict avoidance). 

The optimal spot is just to the left of the middle,

“…where a team is engaged in all the constructive conflict they could possibly have…”

On the right side, people can be downright nasty, constantly at each other’s’ throats.