In the example above (hand-drawn replica from the book), Lencioni illustrates the need for productive conflict in organizations and the fact that conflict is not always constructive.
Artificial
harmony
|
Conflict
continuum
|
Personal attacks
|
On the one hand (left), many companies exhibit “artificial harmony”.
(conflict
avoidance).
|
The optimal spot
is just to the left of the middle,
“…where a team
is engaged in all the constructive conflict they could possibly have…”
|
On the right
side, people can be downright nasty, constantly at each other’s’ throats.
|
